INTERNAL TOOLKIT

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Project Delivery Workflow

Initial launch

FROM PO APPROVAL: Initial proof – 5-7 working day turnaround from receipt of ALL content.

Sales

Portal Sold

Client Services/Digital Services

Project Management

Collate all content and submit with Briefing Form

Creative Services

Mock up landing page for client approval

Creative Services

Create swag Mockup Images

Digital Services

Revision 1 Build

Client Services

QA & Testing

Using the QA Checklist

Digital Services

Refinement

Client Services

Client Review & Sign off

Digital Services

GO LIVE

Digital Services

Notify all parties portal is Live

Stock and product Updates

Product updates – 2-3 working days turnaround from receipt of ALL content 

Client Services

Supply new product details

Use the Product Update Briefing Form

Client Services

Arrange new product images

Organise new mockup images from creative services or supply products to digital services for photographing

Warehouse

Supply up to date stock list

Digital Services

Update products

Digital Services

Notify Client Services upon completion

Portal fixes/problems

SLA – 1 working day from receipt of issue

Client Services

Send briefing form to studio

Use the Portal Fix Briefing Form

Digital Services

Investigate and fix issue

Digital Services

Report back to client services

Either advise required fix or close the ticket as fixed

Portal Maintenance

Maintenance carried out on last working day of each month

Digital Services

Monthly plugin updates and general maintenance

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